Your data

Delete your account

How to close your Orbities account and have your data erased. You do not need to contact us.

In the app

Open Orbities, go to You → Delete my account, enter your password (or an authenticator code) and confirm.

On the website

Sign in, then open Account → Delete my account (/app/account/delete), enter your password and confirm.

What happens

  • Straight away: sharing stops in both directions, so nobody can see you, and you are signed out on every device.
  • After 30 days: every stored position, trip and stop is erased, your name, email address, phone number and username are removed, and you leave every circle.
  • Kept: audit entries about actions you took, without any position data, because they are also a record for other people in your circles; and billing records, for the period Australian tax law requires.

Changed your mind? Sign in again within the 30 days and the deletion is cancelled.

A child's account

A child who was set up with a device code has no password of their own. A parent or administrator of their circle can remove them, which stops all sharing; to have their data erased as well, write to us from the parent's account email.

Cannot sign in?

Write to [email protected] from the email address on the account and ask for it to be deleted. We confirm it is you before anything is erased, and reply within 30 days as the Australian Privacy Principles require. See the privacy policy for more.